At Arden B® Clothing, Dress, Jacket, Jeans, we respect the privacy of our users and customers. This Privacy Policy outlines how we collect, use, share, and protect personal information that we obtain through our website, mobile apps, stores, and other channels.
Information We Collect
We collect personal information from you in the following ways:
- Account Registration. When you create an account on our website or mobile apps, we collect your name, email address, phone number, physical address, and other information you provide.
- Purchases. When you make a purchase online, in-store, or by phone, we collect information like your name, billing/shipping address, email address, phone number, and payment card details.
- Marketing Activities. If you subscribe to our email newsletter or SMS messages, we collect your email address and phone number. We also collect information if you participate in a contest or promotion.
- Website Usage. We use cookies and web analytics tools like Google Analytics to collect information about how you interact with our website and mobile apps. This includes pages visited, links clicked, items viewed, and other actions.
- Customer Service. When you contact us for customer support, we collect information like your name, contact information, and details about your inquiry. Calls may be recorded for quality assurance.
- Social Media. If you interact with our social media accounts, we may collect information available in your social media profile like your name, profile photo, and contact information.
How We Use Your Information
We use your personal information for the following purposes:
- Process Orders. We use order information like your name, address, and payment details to process, fulfill and deliver your purchases.
- Send Marketing Communications. With your consent, we will send you email newsletters, SMS messages, mailers, and other communications about products and promotions. You can opt out anytime.
- Personalize Experiences. We use information like your purchases, browsing history, and website usage to personalize your experience and recommend products and offers tailored to your interests.
- Improve Our Products & Services. We analyze use of our website and feedback to understand customer needs and improve our products, services, and operations.
- Provide Customer Support. We use your contact information to respond to inquiries, diagnose problems, and provide other customer care.
- Ensure Security. We monitor our systems and activity to protect our services, infrastructure, customers and partners from fraudulent, abusive, or unlawful activity.
- Comply with Legal Obligations. We use your information as required by applicable laws and regulations (e.g. for tax and finance purposes).
Sharing Your Information
We do not sell or rent your personal information to third parties. The occasions when we may share your information include:
- Service Providers. We partner with other companies to perform services on our behalf like payment processing, order fulfillment, website hosting, analytics, marketing and promotions. We only provide the information necessary for them to perform these services.
- Business Transfers. If we are involved in a merger, acquisition, bankruptcy or sale of assets, customer information may be transferred as part of the transaction.
- Legal Compliance & Protection. We may disclose information if required by subpoenas, court orders, or other government requests. We may also share information to establish legal rights, enforce our policies, and protect our assets or systems.
Your Data Rights & Choices
You have the following rights and controls over your personal information:
- Access / Update Information. You can review and update account information by logging into your account. You can also contact us to access or update information if applicable.
- Marketing Preferences. You can opt out of receiving marketing communications from us by using the unsubscribe link in emails, replying STOP to SMS messages, or adjusting your account settings.
- Cookies. Most web browsers let you remove or reject cookies and local storage. You can adjust privacy settings on your mobile device to limit ad tracking.
- Promotional Communications. If you receive any promotional communications from us that you do not want in the future, follow the opt-out instructions provided.
- Email Unsubscribe. You can unsubscribe from our marketing emails at any time by clicking the ‘unsubscribe’ link located at the bottom of each email.
- SMS Text Message. You can opt out of SMS messages by replying with ‘STOP’ to any message.
- Direct Mail Opt-Out. If you receive direct mail from us and do not want it in the future, please contact us to have your address removed.
- Do Not Call List. You can add your phone number to the National Do Not Call List to opt out of receiving unsolicited calls.
At any time, you have the right to request deletion of your personal information by contacting us. We will respond to your request within 30 days. Please be aware we may be required to keep some data for record keeping purposes.
Security of Your Information
We take reasonable administrative, physical and electronic measures designed to protect the confidentiality, integrity and availability of your personal information from unauthorized access, use, modification and disclosure. This includes:
- Encryption of sensitive financial information like payment card data
- Authentication mechanisms to help verify your identity when you access your account
- Access controls that restrict data access to employees and partners on a need-to-know basis
- Testing of security safeguards to identify and resolve potential vulnerabilities
However, no security measures are perfect. We cannot guarantee the complete security of your information. In the event of a data breach, we will promptly notify any affected individuals and appropriate authorities if required by law.
International Customers
By using our services or providing information to us, you understand that your personal information may be collected, transferred, processed, and stored globally subject to the terms of this policy. Our primary data centers are located in the United States, so your data may be transferred outside your region or jurisdiction. We only share your information as necessary to complete requested services and transactions or otherwise with your consent.
Children’s Privacy
Our services are not directed towards children under the age of 13. We do not knowingly collect personal information from children. If we discover that a child under 13 has submitted personal information without parental consent, we will promptly delete this information. If you believe your child has provided us with personal information, you can contact us to request deletion.
Updates to Our Policy
We may periodically update this Privacy Policy as needed to reflect changes in our business practices, products, or services. We will post any privacy policy changes on this page and update the policy modification date at the bottom. If we make any material changes that affect your personal information, we will provide email or prominent website notice prior to implementing such changes. Your continued use of our services indicates your acceptance of the updated terms.
Effective Date: March 20, 2024